What it does: Symbio helps service providers of all sizes to compete – and win – with software-enabled communications.
Mission: Replacing carrier complexity with software scale and agility.
Size and presence: Headquartered in Sydney, Australia, Symbio serves a global market with a focus on South East Asia. We are the trusted name behind more than 500 providers.
Best known for: We’re a complete solution for launching, scaling, and managing communication services in the cloud.
The good bits: We’re a complete solution for launching, scaling, and managing communication services in the cloud.
The not-so-good bits: Lately has been turning into a basic Bodyshop after several lay-offs and numerous resignations, and proper team-based delivery projects are non-existent. You are sent to a customer and forgotten.
Symbio began as a network but has become so much more. We’re a complete solution for launching, scaling, and managing communication services in the cloud.
The use of gender decoder software to ensure our language is inclusive as well as unconscious bias training for all members of the interview team are two of many ways we approach hiring for diverse teams.
Our training programs are some of the most sophisticated in the industry and include ‘Unconscious Bias and Inclusion’ and ‘Cultural Awareness and Sensitivity’ workshops.
Each year we set new D&I objectives and focus on a continuous improvement model. In 2022 – we focus on bringing more women and non-binary folks into upper management roles and smoothing our organizational gender ratio.
We launched Women@Symbio in 2021, a development program for women, sponsored by our CEO and supported by the Executive Team. The outcomes have culminated in Symbio being nominated as a finalist in the ACOMM awards in the Diversity & Inclusion category.
The D&I Committee is a group of Symbions from various cultural backgrounds, teams, mobility, sexual orientation, and gender identities who together represent and champion Symbio’s D&I goals via quarterly meetings and monthly initiatives.
Their focuses cover culture, gender, family & work flexibility, disability & accessibility, and Indigenous & LGBTQIA+.
We create our destiny, we move at a fast pace, and we do things our way. We are disrupting the way the world is communicating.
Once you’re a Symbion, you will experience what no other organization can give you: a sense of excitement, opportunity, and possibility.
We are growing so fast, across the globe - and we invest in ourselves – because we are the ones that make our success happen.
Our company values are at the core of who we are. They guide us on how we show up and work together to be our best selves.
We want to achieve great things. We do our best work every day. We are accountable for the work we produce. We are committed to delivering the highest quality work and value possible through relevant services and solutions.
We are stronger together. We create meaningful relationships with others. We communicate and ask questions so that we can collaborate effectively. We listen to each other and are respectful.
We are truthful about the actions we take and the decisions we make. We follow through on our promises to each other. We manage expectations with customers and deliver on what we promise. If we make a mistake, we own up, fix it and learn from it.
Speak up - everyone has a voice and we want to hear your opinion. We take calculated risks. We step outside of our comfort zone when required. We are brave enough to challenge norms and be innovative.
Our customers are at the heart of everything we do. We care about our customers’ needs and consult with them to get the best solution. We value the diversity of our employees.
Designed to elevate the social experience, boost well-being, and support career growth, our suite of work perks is the brainchild of Symbio’s dedicated People Experience Team.
Our wellbeing and self-care initiatives are some of the most popular team perks. In 2020 - 2021, we invested over $40,000 in programs promoting better self-care, and each year we look at new ways to support our employees. Choose to make use of one or all of the wellness perks to support your work and life.
Full-time employees are only required to be in the office 2 days per week. Work with your manager on bespoke working arrangements to suit your lifestyle.
Teaming up with Australian Vaccine Services (AVS) receive elective annual flu shots and company-funded COVID-19 Vaccination leave.
The Symbio calendar of learning & development courses includes wellbeing-focused workshops. We cover topics like sleeping patterns, stress, and nutrition.
Symbio Flex is only one part of the flexibility equation. The team’s adaptive mentality allows a balance between personal and professional life.
On top of the Australian government’s parental leave offering, Symbio offers an additional 12 weeks of fully paid leave for primary carers.
Access voluntary, confidential counseling services with top psychology partners free of charge.
As members of the Institute of Managers & Leaders, Symbio gives you access to exclusive resources including our ‘New Managers Workshop’ toward supporting your upward trajectory.
Our CEO cares about feeling the pulse of the organization through employees. By invitation only, employees, get an hour to chat with the CEO. It’s a unique opportunity to uncover his ideas, tips, and tricks.
We identify, develop and reward employees through our Quantum and All-Stars programs. These programs reward skills in critical areas and recognize top performers and potential successors.
Our Thriving Teams Workshops build collaborative, aligned, and productive teams.
Our Learning Management System is an online platform providing access to courses at any time to support your growth.
Knowledge sharing is a key to our team’s success – team members can electively join mentorship programs to target a specific learning outcome.
Ronald McDonald House Charities (RMHC) provides a warm and supportive home-away-from-home for families of children undergoing treatment in hospital. Since 2020, we have supported RMHC through our employees taking part in volunteer days with Houses in their regions. In 2021, we sponsored a room at the Westmead house, ensuring the costs associated with running the room are covered and helping provide accommodation for families.
In early 2021, Symbio joined the TelcoTogether Foundation, the foundation for uniting Australia’s leading telcos. Through their national fundraising initiative, they are supporting a wide range of community programs for young people designed to promote good mental health, a strong sense of identity, and connections beyond connectivity.
In 2019, we launched our payroll giving platform Good2Give. Good2Give is an easy way for both businesses and employees to support the causes they care about. Symbio covers the admin fee of all donations so 100% of the donation goes to charity. Using Good2Give we have supported over 15 charitable appeals, both domestic and internationally.